PRIVACY POLICY

In the course of a Registered User / Guest User / User / Subscriber using the website www.roomsxpert.com, including related software, mobile application (“Website”) or availing the services and facilities hereunder (“Services”), Rashvee Digital Services Pvt Ltd. (“Roomsxpert”), may become privy to the personal information of the user / subscribers, including information that is of a confidential nature.

This Privacy Policy is an integral part of the Terms of Use / User Agreement as mentioned on the Website. This Privacy Policy is incorporated into the Terms of Use by reference.

We value the trust you place in us. That's why we insist upon the highest standards for secure communication and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. The Privacy Policy specified herein is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting the Website and / or using the Services you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access the Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal and non-personal information in accordance with this Privacy Policy.

Roomsxpert has taken all reasonable measures to protect the confidentiality of the personal information and its transmission through the internet and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Policy or in terms of the agreements, if any, with the user / subscribers. To preserve the confidentiality of all information you provide to us, Roomsxpert maintains the privacy principles mentioned hereinafter:

Roomsxpert has policies and procedures concerning the collection, storage use and security of your information that will help protect your privacy. This Policy endeavours to help us serve you while maintaining strict privacy and security standards.

1. Roomsxpert collects several types of information which is primarily used to serve you better and maintain authenticity of Services by identifying you. Details of such information (collectively called "Information") are as follows:

1.1. Personal Information

Personal Information is the information collected that can be used to uniquely identify or contact you. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

  • Your name
  • Your address
  • Your telephone number
  • Your e-mail address or other contact information
  • Your date of birth
  • Your gender
  • Information regarding your transactions on the Website
  • Your financial information such as bank account information or credit card or debit card or other payment instrument details
  • Your financial information such as bank account information or credit card or debit card or other payment instrument details
  • Internet Protocol address
  • Identification code of your communication device which you use to access the Website or otherwise deal with Roomsxpert
  • Any other Information that you provide during your registration process, if any, on the Website

1.2. Non-Personal Information

Roomsxpert may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist Roomsxpert to identify you personally.We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from "cookies," sent to your browser from a

  • web server cookie stored on your hard drive
  • an IP address, assigned to the computer which you use
  • the domain server through which you access our service
  • the type of computer you're using
  • the type of web browser you're using

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

1.3. Surveys

Roomsxpert may email you or post various surveys on the Website. The surveys may request for your demographic information (age, gender, and familiarity with the Website, your interests, content, products and Services) and your feedback on Services.

1.4. Customer Service Communications Information

Roomsxpert may collect Personal Information, Non-Personal or Other Information when you post or submit comments, questions, complaints or suggestions regarding Services.

1.5. Other Information

Roomsxpert also collects information regarding your usage of Website and Services (“Other Information”). Other Information includes, but is not limited to pattern of use of Website by you, pages visited, posts/comments made on any page of Website etc.

2. Mode of Collection of Information

2.1 When you use the Website, we collect and store your Information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize the Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

2.2 In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. Once you give us your Personal Information, you are not anonymous to us. We may collect your Non-Personal Information, just by you browsing your site. When collecting personal information from you we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on the Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our website / app or not), which URL you next go to (whether this URL is on the Website or not), your computer browser information, and your IP address.

2.3 We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access the Website through a social media service or connect a service on the Website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or otherwise deal with Roomsxpert entity through social media services or when you connect the Website to social media services, you are authorizing Roomsxpert to collect, store, and use and retain such information and content in accordance with this Privacy Policy.

2.4 We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies" meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

2.5 If you choose to buy on the Website, we collect information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

2.6 If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

2.7 If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

2.8 We do use your contact information to send you offers based on your previous orders and your interests.

3. Use of Information

3.1. Roomsxpert undertakes not to disclose (includes selling, sharing and renting) Personal Information collected by Roomsxpert at any time to any third party without your consent except in accordance with this Privacy Policy. However, Roomsxpert reserves the right to disclose Information in good faith:

  1. if required by law or any authority;
  2. to protect and defend rights and interests of Roomsxpert, employees/ agents of Roomsxpert , other users or the general public;
  3. to enforce Terms of Use and other policies of Roomsxpert;
  4. to address concerns raised by a third party.

3.2. Roomsxpert uses personal information to provide the Services. To the extent Roomsxpert uses your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

3.3. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.

3.4. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

3.5. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at the Website, providing you with content that we think you might be interested in and to display content according to your preferences.

3.6. Information collected can be used by Roomsxpert within Roomsxpert or by its affiliates/ contractors/ agents for analysis and determination of statistics, demand and supply, pattern of usage etc.

3.7. We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

4. Cookies and Tracking Technology

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

5. Links to other websites

The Website may carry links to other websites. Your use of and activity at such other websites are at your own risk and Roomsxpert takes no responsibility regarding Information dissipated by you at such websites.

6. Data Security

6.1 The Website have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

6.2 Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

7. Obligations of visitors/customers/users

To help Roomsxpert protect Information, the visitors/customers/users are required to maintain the privy of Information, ensure strength of password by using a combination of alphabets, numbers and special character and keep changing the password on regular basis. The visitors/customers/users are also prohibited from communicating information provided by Roomsxpert to a third party unless required by law or in compliance with agreements entered between visitors/customers/users and Roomsxpert.

8. Disclaimer as to Loss

Although, Roomsxpert has ensured the security of Personal Information collected. However, considering the open nature of Internet, such Information may be accessed by unauthorised entities/ software/ codes (“Hackers”). Roomsxpert assumes no liability whatsoever with respect to access of Information by Hackers.

9. Sale, merger of Roomsxpert

Information collected by Roomsxpert is considered to be trade secret of Roomsxpert. As the owner of such trade secret, Roomsxpert has right to disclose or sell the Information as an asset of Roomsxpert during any sale or merger.

10. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

11. Changes to this Policy

Roomsxpert reserves the right to amend this Policy, from time to time, as required or in pursuance to change in relevant laws.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. However, any substantial change to the Policy would be communicated to you through the Website or through email as provided by you on the Website.

12. Grievance

In case of any grievance, in respect of the Privacy Policy, Roomsxpert may be contacted from Mon to Sat (9:00 to 17:00) at the following coordinates:

Email: info@roomsxpert.

Phone: +91 8178752955

Address: Suite No 304, 3rd Floor, Vardhman Sunder Plaza, Plot No 12, Sector 12, Dwarka, New Delhi - 110078